Returns & Exchanges
Due to the perishable nature of our loaded tea kits and supplements, we are unable to accept physical returns once the product has shipped. If your order arrives damaged or incorrect, please contact our support team within 48 hours to secure a replacement or store credit.
Inspect Your Delivery
Upon arrival, immediately check your package for any signs of damage or missing tea kits to ensure everything is in perfect condition.
Document the Issue
Take clear photos of the damaged items or the incorrect shipment, including the original packaging and the shipping label for verification.
Contact Support
Email our customer service team at [email protected] with your order number and the attached photos to initiate a claim.
Receive Resolution
Once your claim is reviewed, we will issue a replacement shipment or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing